IBM Aspera Connect is an install-on-demand application that is required to facilitate high-speed uploads and downloads with an Aspera transfer server.
When starting a validation, you may get an error: “Uh oh! Aspera plugin is not installed or needs to be updated.” Most Aspera errors in Enterprise mean a new installation or update is required.
⚠️ Defer to your company's IT policies regarding installing software. Some of our clients may ask the Users in their environments to use VPN, virtual machines, etc.
🧰 Install IBM Aspera Connect
Installing Aspera Connect requires enabling a browser extension for Connect in addition to installing the Connect application itself.
You may need your company's IT Administrator install it if the process does not complete or if there is an error message. Have them also open the outbound ports UDP 33001, TCP 20022, and TCP 43001 to 43010.
If you still have technical issues, email us: email@example.com.
Note: The IBM Knowledge Center is the authority on their app. However, you may find helpful this excerpt from the P21E 4.2.0 User Guide that covers the Aspera installation steps:
👣 What's Next?
Learn more in the Configuration/Administration Collection.
Email questions or feedback to firstname.lastname@example.org.