The P21 Help Center (this orange website you're currently visiting) hosts exclusive content for P21 Enterprise clients. Top-level URL: https://help.pinnacle21.net/en/

Content & Access 📖

We currently have over 70 Help Articles, Video Tours, Release Announcements, Online Training, and Best Practice Guides.

  • All of this content is on-demand, and self-serve for all of your users.

  • You do not need a separate, second login to access the Help Center. To access it, you simply need to be logged in to your **production** instance of P21 Enterprise in the same browser.

Clicking on these links inside P21E will open the P21 Help Center in a new tab in the same browser:

  • Help > Documentation or Help > Online Training

  • Various teal "Learn more..." links embedded on pages in P21E

Technical Troubleshooting 🚨

If you are a P21E client but can see only a few public articles, there may be some things blocking you from the subscriber-only section. Please follow the troubleshooting tips below, and then contact P21 Support for further help.

Example of limited access to only a few public articles

1. Problems with Your Browser

Use only one browser. E.g., opening P21E on Edge and the Help Center on Chrome will not work. Also, use a normal browser session. Do not use private or "incognito" modes.

Allow cookies. E.g., uncheck "Block All Cookies." We set a first-party cookie in P21E that unlocks the Help Center for you. Its label starts with "intercom-session." If you think your cookie needs to be reset, log out of P21E, clear your browser cache/cookies, restart your browser, then log back in to P21E.

2. Problems with Your Company's IT Restrictions

See if your company allows access to help.pinnacle21.net and .pinnacle21.net, in addition to your main environment at client.pinnacle21.net. Sometimes, these URLS need to be permitted or added to an "allow list" by your IT Team, especially if your company enforces use of a specialized computing environment.

If you have remote or virtual workstations (e.g., Citrix), it's best to exit them, launch your browser from your local machine, and log in to P21E there to view our Help Center content. When you're ready to resume work in the browser, re-enter your virtual workstation.

3. Problems with P21’s Global Settings

Occasionally, we need to manually "refresh" individual users at certain companies to restore their access.

  • This sometimes is needed for certain users, e.g., after you purchase Single-Sign-On (SSO) for the first time, or after you obtain logins for multiple environments (Dev, Test, and Prod), or after your log in using inconsistent capitalization in your email address.

  • Tell us the email of the user to manually refresh, and then have that user 1) log out of P21E, 2) clear browser cache/cookies, 3) restart the browser and log back in to P21E.

Also, you are free to contact us to ensure we've enabled the Help Center for your entire company (we do this when your company first subscribes to P21E), to see if all users at your company are blocked or if it's just you. If it's just you, the manual refresh described above should help.

A Note on Redistribution 📝

Please bear in mind that the content in the P21 Help Center is proprietary, and the subscriber-only section in particular contains sensitive IP and product roadmap information intended for P21E clients only. The P21 Help Center thus falls under our standard Copyright notice:

Copyright © 2021 Pinnacle 21 LLC. All rights reserved. This website and the information contained in it is proprietary and confidential information of Pinnacle 21 LLC. No part of this website may be reproduced, copied in whole or in part, adapted, modified, disclosed to third parties, or disseminated without the prior written permission of Pinnacle 21 LLC.


We're proud to serve you, not only with a strong product, but also with reliable expertise and know-how. If your team has FAQs or topics for which you'd like us to produce media, please let us know! 📇


What's Next? 👣

Learn more in the Configuration & Administration collection.

Please email questions or feedback to support@pinnacle21.atlassian.net.

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